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    Support Services

    Support Services

    Support Services

    Keep your data center running smoothly

    Lenovo simplifies the decision-making process with the right support and service options to meet your specific business needs and response-time targets. Around the world and around the clock, our experts are standing by 24x7x365 to safeguard your IT investment.

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    Keep your data center running smoothly

    • Top Accessories

      Support ServicesTop Accessories

    • Premier Support

      Premier Support

      Welcome to a new level of support for the data center.

      Premier Support Services offer direct access to skilled technicians, helping you improve the stability of your data center operations as your business embraces increasingly complex technologies.

      You’ll make the most of your technology investment—and be free to focus on bigger goals that give your business a competitive edge.

      Other benefits include:

      • Streamlined problem diagnosis and resolution
      • Single point of contact and end-to-end case management via a dedicate Premier Support phone number
      • Live answer by skilled technical experts to resolve your issues quickly 24x7x365
      • Advanced Lenovo technical resources go beyond traditional hardware support
      • Collaborative third-party software support
      • Online Support Tools
      • On-Demand Remote System Analysis

      You can purchase Premier on top of any warranty upgrade to find a response time that meets your business needs.

    • Preconfigured Support

      Preconfigured Support

      Simplify the decision-making process with three preconfigured data center support levels. Choose the response time target that matches the importance of a particular system, workload, or application environment.

      Foundation Level

      Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day onsite response during normal business hours for service calls, including installation of any failed part that needs to be replaced.

      The Foundation support level provides:

      • Next-business-day onsite response during normal business hours, 5 days per week
      • Base warranty upgrade covering onsite installation of all replacement parts

      You have the option to extend your Foundation service coverage and add the following:

      Essential Level

      Improve uptime for core business workloads and enhance supportability. The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:

      • Four-hour onsite response, 24 hours per day, 7 days per week
      • Base warranty upgrade covering onsite installation of all replacement parts
      • YourDrive YourData retention service

      For further protection, you can extend Essential services up to 5 years and add the following:

      Advanced Level

      Maximize uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus 2-hour onsite response, 24 hours per day, 7 days per week:

      • 2 hour onsite response or 6 hour Committed Service Repair (coverage varies based on Geography – Check the Services Locator Tool for guidance), 24 hours per day, 7 days per week
      • Base warranty upgrade covering onsite installation of all replacement parts
      • YourDrive YourData retention service
    • Managed Services

      Managed Services

      Lenovo service professionals remotely monitor and manage your data center to enhance reliability and help ensure maximum performance and stability.

      Continuous monitoring, scheduled health checks, recommended updates, capacity planning, and performance management can bolster workforce productivity, drive innovation, and enhance business results.

      Learn More

    • Recommended Add-On Services

      Recommended Add-On Services

      Technical Account Management

      Today, your IT challenges include growing complexity, increased workloads, infrastructure consolidation, and capacity planning obstacles.

      To streamline and simplify those challenges, a dedicated Technical Account Manager (TAM) can provides a single point of accountability and act as your trusted advisor for increased operational performance and efficiency in your data center.

      TAMs covers all Lenovo services and solutions across the entire enterprise account to enhance the supportability and performance of your IT investments.

      Other benefits include:

      • Having a trusted advisor who knows your day-to-day IT operations and works to reduce budgetary expenses and enhance your business decision making
      • A single point of accountability for your business inside Lenovo’s operations
      • Ensure proper service level entitlement is in effect for all your data center products
      • Benefit from proactive services and reports such as a Customer Support Plan, Quarterly Business Review, and Account Reporting

      Learn more about the benefits of Technical Account Management

      Health Check

      Lenovo Health Check services help maintain optimal performance and efficiency in your data center. Experienced Lenovo consultants will perform a thorough assessment of the current status of your firmware, HX Series Nutanix Clusters, SAP HANA or Hypervisor/Linux infrastructure, deliver a comprehensive report of their findings, and make the required updates.

      Enterprise Server Software Support

      Troubleshoot your entire server software stack to simplify service cases, provide predictable costs, and help eliminate the frustration of typical software support.

      Experienced Lenovo consultants will perform a thorough assessment of the current status of your firmware, HX Series Nutanix Clusters, SAP HANA or Hypervisor/Linux infrastructure, deliver a comprehensive report of their findings, and make the required updates.

    • Asset Recovery

      Asset Recovery

      Stay in compliance with technology disposal regulations and best practices when your Lenovo hardware reaches the end of its useful life.

      • Recycle and dispose of hardware assets responsibly via Lenovo’s audited processing facilities
      • Web-based portal delivers a reliable and consistent customer experience
    • Additional Resources

      Additional Resources

      Service Lookup Tools

      Services Support Resources

      Warranty Services Agreement

      Contact Us

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